We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
In the same condition that you received it
Unworn or unused
With tags, where applicable
In its original packaging
You’ll also need the receipt or proof of purchase.
To request a return, please contact us at cs@zish.co.uk.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.
For standard returns where the item is not faulty, damaged, or incorrect, a £3.99 flat-rate return shipping charge applies.
We do not charge a restocking fee.
If you receive an incorrect, faulty, or damaged item, please contact us so we can assess the issue and provide an appropriate resolution.
Please inspect your order when it arrives. If your item is defective or damaged, or you receive the wrong item, contact us as soon as possible at cs@zish.co.uk so we can evaluate the issue and make it right.
Certain types of items cannot normally be returned, including:
Perishable goods, such as food, flowers, or plants
Custom, personalised, or made-to-order products
Certain personal care goods
Hazardous materials, chemicals, flammable liquids, or gases
Gift cards
Please contact us if you have questions about whether a particular item is eligible for return.
Unless otherwise stated or required by applicable consumer law, sale items are subject to the same return conditions described in this policy.
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If an order is returned to us because the customer provided an incorrect or incomplete address, we can either:
Arrange redelivery to the correct address, with the additional postage cost payable by the customer; or
Refund the eligible order amount after deducting any applicable delivery or return costs, where permitted by law.
The quickest way to obtain a different item is to return the original item. Once the return has been accepted, you can place a separate order for the replacement item.
If your order is covered by European Union consumer cancellation rights, you generally have the right to cancel your purchase within 14 days without giving a reason, subject to applicable exclusions and legal requirements.
This statutory right is separate from our voluntary 30-day return policy and does not affect any other rights you may have under applicable consumer law.
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or card provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at cs@zish.co.uk.
Return period: 30 days from delivery
Standard return shipping: £3.99 flat rate
Restocking fee: None
Return request required: Yes
Refund method: Original payment method
For questions about returns, refunds, damaged items, or your eligibility to return a product, please contact:
Email: cs@zish.co.uk